Terms and Conditions

These terms and conditions govern the relationship arising from the accommodation contract under Section 2326 of the Czech Civil Code, concluded between us (Na Malém Háji s.r.o., Company ID (IČ) 10917721, VAT ID CZ10917721, registered office Malý Háj 340, 435 46 Hora Svaté Kateřiny, Czech Republic) and you (the natural or legal person who booked the accommodation) for the accommodation facility Na Malém Háji (“Na Malém Háji”), in one of the two separate units according to the contract concluded:

1. a)Meadow House (Na Louce) — GPS 50.5836675, 13.4238206,
2. b)Forest House (U Lesa) — GPS 50.5741778, 13.4212381.

The rules for the stay itself are set out in the House Rules, which you receive together with the booking confirmation and which form part of the accommodation contract.

You can book accommodation with us online on our website through the Lodgify booking system, by e-mail, or through third-party booking platforms (Airbnb, Booking.com).

A booking must include:

1. a)the first name and surname of the person booking (for legal entities the company name, company ID and registered office),
2. b)the requested dates of stay,
3. c)contact details: telephone number and e-mail address,
4. d)the number of guests (for children the age category: children 2–12 years, infants under 2 years),
5. e)whether you wish to bring a dog or have any other special requests (for example allergies).

When booking through Lodgify, the booking system asks for these details directly.

Once your booking is complete, we will send you (by e-mail; for bookings through Lodgify automatically via the system) a booking confirmation with all important information and the House Rules.

The price of the accommodation is payable in full (100 %) in advance. A booking paid by card through the Lodgify booking system is confirmed automatically as soon as the payment succeeds. A booking paid by bank transfer is confirmed manually once the payment has reached our account. The accommodation contract is concluded at the moment of this confirmation. An unpaid booking with the status “awaiting guest” or “awaiting payment” remains blocked for the selected dates during this time, but for no longer than 48 hours from its creation — if we do not receive payment within this period, the booking lapses without compensation and the dates are released to other guests. The contract may only be changed by written agreement (by e-mail).

Under the accommodation contract we provide the agreed number of people with accommodation at Na Malém Háji for the agreed period, for which you have paid us the price of the accommodation, which also covers the related services.

Check-in is from 15:00 and check-out is by 10:00. These times are stated in the booking confirmation and in the House Rules. A different arrival time must be agreed with us in advance.

You may cancel your booking, i.e. withdraw from the contract, at any time in writing (by e-mail to ahoj@namalemhaji.cz) on the following terms:

1. a)free of charge (we refund 100 % of the amount paid) if we receive your cancellation at least 60 days before arrival,
2. b)with a cancellation fee of 50 % of the price of the accommodation if we receive your cancellation 30 to 59 days before arrival,
3. c)with a cancellation fee of 100 % of the price of the accommodation if we receive your cancellation less than 30 days before arrival or if you do not arrive at all (see 2.4).

What always counts is the cancellation received at ahoj@namalemhaji.cz — any cancellation made directly in the Lodgify interface (if offered to guests) is likewise assessed by the date it was received, not by when the system processes it.

The cancellation fee is calculated from the total price of the services booked. It represents lump-sum compensation for the loss caused to us by the cancellation.

The cancellation fee is determined by the day and time at which we received the cancellation (not the day it was sent). Periods are counted backwards from the agreed arrival date; the arrival date itself is not counted.

If you do not arrive by 23:59 on the day of arrival without prior written cancellation (no-show), this is treated as a cancellation less than 30 days before arrival under point 2.1 c).

If you cancel for serious and unforeseeable reasons, we will try to find a solution together.

If you end, interrupt or shorten your stay early through no fault of ours, we are not obliged to refund the price of the accommodation or any proportional part of it.

If we have to withdraw from the contract for reasons on our side (e.g. technical reasons making the accommodation impossible, natural events, breakdowns or other unforeseeable circumstances), we will refund 100 % of the amount paid regardless of the periods above, or offer you alternative dates.

Any refundable amount is returned within 10 working days by the same method by which it was received.

If you booked the accommodation through a third-party booking system (Airbnb, Booking.com), cancellation of your booking is governed by the cancellation policy of that platform, not by points 2.1 to 2.8 of these terms and conditions. A booking made through Lodgify on our own website is considered a direct booking and is governed by points 2.1 to 2.8.

The price of the accommodation is agreed in the contract and is based on our current price list; it is payable in full in advance (see point 1.6). No local tourist tax is included in the price or charged separately; we do not currently apply a local tax.

We accept payment by card through the Lodgify booking system, or by transfer to the following accounts:

• CZK: account no. 2801999669/2010, IBAN CZ56 2010 0000 0028 0199 9669, BIC/SWIFT FIOBCZPPXXX
• EUR: account no. 2103207302/2010, IBAN CZ13 2010 0000 0021 0320 7302, BIC/SWIFT FIOBCZPPXXX

(Fio banka, a.s.)

We are happy to welcome you with a dog or another animal for a surcharge of 500 CZK per stay. The animal must be declared when booking (see point 1.4 e)).

Vouchers are valid for 1 year from the date of purchase, cannot be split and are non-refundable. A voucher code that has been redeemed cannot be used again. Unused vouchers become invalid once they expire unless agreed otherwise. Vouchers can be redeemed in both units — the Meadow House and the Forest House.

We do not accept money, jewellery or other valuables for safekeeping.

We may terminate the contract before the end of the agreed period without notice and without refund if, despite a warning, you seriously breach your obligations or good morals; we consider this to include in particular breach of the House Rules, concealing the actual number of people or animals, intentional or negligent damage to our property, and disturbing or endangering the surroundings or other people.

We may also terminate the contract orally, in which case we will make a written record. If we terminate the contract, you must leave Na Malém Háji immediately with all your belongings. If termination occurs at night (between 22:00 and 06:00), you must leave by 10:00 at the latest. If you do not vacate the accommodation in time, we may list your belongings and store them in a safe place so that the accommodation can be released.

We use your personal data to process your booking and provide the accommodation, to keep the guest register, to meet our legal obligations and to obtain feedback on our services. After your stay we may ask you once to review your stay (e.g. on Google, Airbnb or Booking.com). You can decline such requests at any time.

We keep personal data for as long as necessary for these purposes or for the period required by law. You have the right to access your data, to have it corrected or erased, to restrict its processing, and to object to processing based on our legitimate interest.

If you subscribe to our newsletter, we send you emails about our accommodation, experiences and gift vouchers based on your consent. We may also send guests and buyers of gift vouchers similar news about our own services without a subscription. Every email contains an unsubscribe link, and you can unsubscribe at any time. To send emails we use Resend (Resend, Inc., USA), which processes email addresses on our behalf.

These terms and conditions form an integral part of the contract. Rights and obligations agreed in the contract take precedence over these terms and conditions. Our relationship is governed by the laws of the Czech Republic, in particular the Civil Code as amended, even where an international element is present.

A contractual penalty provision does not affect the right to compensation for damage caused by breach of the obligation to which the contractual penalty relates, even where the damage exceeds the contractual penalty. The contractual penalty is not set off against compensation for damage.